OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
126 ratings and 68 comments received in the last 90 days.
16 July 2024
Really lovely customer service. Kept updated consistently re my order, build and delivery.
13 July 2024
Fantastic service throughout. Excellent experience and have to give a special mention to Harry Watson and Bansri Kara who were both great.
06 July 2024
Alice and Harry couldn't have done more as a returning customer purchasing my third mini that they have both been involved in I was made to feel like a VIP. Huge thanks to both of them I would have given them more than a 10 if it were an option
04 July 2024
Jeff who was dealing with our car is incredibly competent and didn't fail to answer any questions we had. Demot also incredibly kind and competent. Top notch communication which was hugely appreciated.
04 July 2024
Harry with Dermot's careful and watchful assistance was wonderful
03 July 2024
I am completely satisfied with the service provided
29 June 2024
all great start to finish , and more . even sales were brilliant as i could not understand new technology
26 June 2024
Sales staff did not rush and spent dedicated time to explain the new car and put us at ease with the functions and features.
26 June 2024
Nothing bad to report in the process
18 July 2024
Car was eventually fixed but delivered back with the bonnet not properly closed which set off the alrm in the middle of the night waking us up
18 July 2024
Kept updating me on how long
18 July 2024
The manager is helpful it's your head office that isnt
18 July 2024
Very helpful and satisfied
16 July 2024
Regarding service centre - Kerri was fantastic. Friendly, helpful and efficient. Service team are knowledgable and diagnosed and fixed the fault quickly.
16 July 2024
Communication not great Told a time then still waiting an hour later
16 July 2024
Very accommodating
10 July 2024
Kerry was excellent
10 July 2024
Prompt and fast approach to the customer
08 July 2024
Kerry was great
18 July 2024
Jefferson was very helpful and knowledgable.