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- Group 1 Borehamwood Customer Reviews
OUR CUSTOMER REVIEWS.
SERVICE
3.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
193 ratings and 154 comments received in the last 90 days.
04 October 2026
The service was so quick that I couldn't expect it. Compared to the other companies that I wanted to choose car with. I would definitely recommend Joshua
02 October 2026
Very pleased
02 October 2026
When I phoned about getting a mini I was offered a same day appoiment
02 October 2026
The assistant couldn't have done more to help. The whole experience was relaxed, efficient, well explained and comfortable
02 October 2026
The person in the showroom room was so helpful and could not do enough for me
29 September 2026
Rowan was unbelievably helpful with helping me buy my car she went above and beyond nothing was too much trouble I have seen her since I bought my car and she has explained everything even though she spent about 2 hours when I first purchased my minI
27 September 2026
I had a really positive experience with the MINI Centre. The whole process was smooth and straightforward, and Jeff was friendly, helpful and professional throughout. I'm very happy with my new car and really appreciated the support I received.
27 September 2026
A good experience especially with James Allen who was helpful and patient with us However very disappointed with less than half a tank of fuel !!
26 September 2026
Very happy with the service provided
26 September 2026
Car is in perfect condition !
26 September 2026
Very satisfied - from looking at styles and getting prices to ordering and getting my mini delivered, James was amazing! He answered all of my questions and was always super helpful!
25 September 2026
Jeff was fantastic. He kept me updated continuously even when there was a delay from Mini. His knowledge of the car was excellent and I spent quite a while with him when I picked the car up going through all the functions. Very good experience.
24 September 2026
Roman was very helpful and friendly - did everything she could to make the process smooth There was a slight hitch with the technology for ID verification which caused some stress but Rowan managed this well
24 September 2026
Professional, thorough service
24 September 2026
GREAT COMMUNICATION AND PROCESS MADE SO EASY
24 September 2026
Rowan the lovely lady I dealt with went over and above. She was brilliant
23 September 2026
Jeff the person we dealt with went ubovevand beyound
23 September 2026
Harry Watson was extremely helpful and efficient and made our purchase easy.
22 September 2026
Joshua who looked after me, was extremely knowledgeable, professional and a real people's person
21 September 2026
Friendly knowledgeable service with regular updates throughout the process. car was as expected and in showroom condition. The optional extras requested were fitted and functional. Handover was comprehensive and informative.
21 September 2026
Harry was extremely helpful and efficient
20 September 2026
Excellent service all round
18 September 2026
Above and beyond my expeditions.sales rep brilliant could ask for more
16 September 2026
I was extremely satisfied with both the purchase and delivery of my car. Jefferson was fantastic from start to finish - friendly, professional, knowledgeable, and always happy to help. He made the whole process smooth and enjoyable.
16 September 2026
I was kept informed throughout
13 September 2026
My sales associate - James Allen - really helped me to get the exact car I've been wanting. He also explained everything in such great detail making the whole experience so smooth and easy for me! THANK YOU!!
13 September 2026
Jeff Small was extremely helpful & personable without being pushy. His follow up to the purchase was efficient, ready to answer any queries on the purchase. I would highly recommend him
10 September 2026
They are working with very good team they have excellent customer service They really appreciate
09 September 2026
Josh was extremely helpful
07 September 2026
Joshua Orstein was extremely knowledgeable and understanding and the overall experience was great!
03 September 2026
Our sales person, Rowan, was very helpful and efficient at handling our business.
01 September 2026
Great customer service
28 August 2026
We were helped by Rowan who made the experience of buying a new car the most enjoyable as well as most satisfying concerning all the information you needed to be highly confident of the purchase. We cannot thank her enough. Rowan was perfect.
27 August 2026
Because the customer service was first class.Jeff Small and Josh Ornstein were both amazing.Thankyou
23 August 2026
Staff were very helpful and polite.
22 August 2026
Jeff was terrific
20 August 2026
Excellent service from James Allen
20 August 2026
Thanks Joshh!
19 August 2026
Start to finish the experience has been amazing. The knowledge that Harry provided and the way he was incredibly fair when discussing part exchange vs selling separate to mini gave a really fantastic service.
18 August 2026
James was extremely helpful throughout the whole process. He was friendly, professional and kept me well informed, making the purchase and collection of my new car a really smooth and enjoyable experience.
17 August 2026
Josh was helpful and patient with my elderly mum
15 August 2026
Excellent service from Rowan Gregory at Group 1 MINI
12 August 2026
Would have given 5 stars but we wanted rubber car mats and mini couldn't provide them till October !!
08 August 2026
From start to finish the process was simple and well organised.
04 August 2026
Rowan was a delight to deal with and went above and beyond making sure I was satisfied.
03 August 2026
Jefferson took really good care of us and explained all the features of the car and was always in contact with us giving an update. The other staff were very friendly when we visited the showroom and I would recommend anyone to the dealersh
02 August 2026
Rowan was excellent at her job. She was so good that I got convinced to buy the mini. She helped me in what works best for me.
31 July 2026
Very friendly & welcoming team. Rowan was super helpful & communicated fully throughout the process from start to finish (& follow up). This is my first automatic after driving for 43 years & she was so patient with explaining all the features! :-)
31 July 2026
I had a good experience
29 July 2026
Experience was great! easy and stress free. Showroom is calm and helpful. Harry was AMAZING. Great salesman. The only negative is the phones into the sales team phone is never answered and just ring out.
25 July 2026
Jeff has been super helpful and knowledgeable. From the moment I walked into the showroom to delivery of my new mini. I cannot fault his service. Massive thank you!
24 July 2026
James Allen was very easy to deal with
24 July 2026
Great customer service, pristine new vehicle, informed all along the way. Very happy.
22 July 2026
Jeff was really helpful and made the process smooth
22 July 2026
All went very smoothly and good response when I emailed
22 July 2026
I don't feel the staff understood our needs as disabled and older customers
20 July 2026
Very satisfied with service from our Sales Assistant Josh. Delivery date adhered to. The only downsise was the many emails.
19 July 2026
Harry was brilliant from start to finish and made the whole process easy and so enjoyable!
15 July 2026
Jeff, (and what I saw of the other staff) is a credit to your brand. I felt like I was speaking to a Mini expert & enthusiast rather than a salesman, and there's a big difference. The wraparound customer service is/was exemplary
13 July 2026
Talked through the process, sales representative was knowledgeable about the vehicles and was able to provide insight.
04 October 2026
Would be better located nearer to where I live
03 October 2026
My tyre has been damaged during the repair and then Ive been lied to that it was already there. Car has been returned in damaged condition.
03 October 2026
Good front of house staff Good communication Good service - Akshay
30 September 2026
I was happy with the service Akshay Tiwari provide, he explained the work carried out, what is and is not covered by my plan and also took time to ensure my car was washed when workshop missed it. He was very polite, listened and paid attention.
28 September 2026
all done to time to budget with good comms
28 September 2026
Prompt and efficient. Sam was very helpful and all went to plan.
27 September 2026
The helpful people, the coffee, the service and the courtesy car wash. Thank you!
27 September 2026
Because everything went smoothly
26 September 2026
Service quick and while I waited all went smoothly
26 September 2026
All good
25 September 2026
The seating area was comfortable albeit it was a longer wait than originally told
24 September 2026
Kerry was very helpful
24 September 2026
Great service and communication.
24 September 2026
Lovely polite staff
23 September 2026
great customer service
22 September 2026
Kerry the advisor kept me informed of what was happening, and ensured my vehicle managed through the works efficiently.
22 September 2026
Quick refund when overcharged Lovely clean car when returned. Good to see the video message of my car and tyre thread calculations. Very helpful assistant Kerry
21 September 2026
Staff were great!
21 September 2026
In spite of being 'in the middle of nowhere' I had somewhere to sit and work whilst I waited for the MOT and service to be carried out. It was all done within three and a half hours so not too bad. (But I'll bring some biscuits next time!)
20 September 2026
Extremely satisfied Kerry Sullivan was excellent as was the mechanic who installed my car eye 3.1 l'm so sorry I think his name might have been Luke my apologies if I got that wrong
19 September 2026
Friendly & efficient staff
19 September 2026
Car wasn't properly booked in, was washed but not vacuumed
16 September 2026
Professional and friendly service from people who seem happy to provide good customer relations.
16 September 2026
Shambles from start to finish, no one answers the phone, slow to update, mis diagnosed and attempted to be charged for something that didn't need fixing. Left waiting for the car on purpose. Need to get their act together
15 September 2026
I have been waiting for 4 hours to have my MOT done and change of brake fluid.
15 September 2026
Wonderful service provided
14 September 2026
Cannot fault.
14 September 2026
The service given is always very good
13 September 2026
It's taken such a long time for the service to be completed. We were told the car would be ready a few days ago . Lots of inconvenience
13 September 2026
Was booked for Service & MOT. They only managed to do the service and took them 4 hours while I was waiting. Once they gave me my car back the driver seat had a stain on it. So they had to take it back and clean it
13 September 2026
Professional but very expensive for a small job
12 September 2026
I left my car for servicing and at no point was I called to say that the car will be kept overnight
08 September 2026
Left my Countryman to Group 1 MINI for service and hours later received message with a quote telling me that front tyres had to be replaced. Assuming they should be of matching grade but finally the replaced tyres were at least 1 grade lower.
08 September 2026
The receptionist at Chester road was wonderful her colleague handling my at was not so customer conscious. Kept waiting for some 20 minutes without apology or reason and items I had requested remedy had not.
08 September 2026
Extremely satisfied with the service I received as well as the quality of customer service. Video explaining the process carried out is always a welcomed experience.
07 September 2026
Staff lovely but communication was dreadful causing me massive wasted time. I was misinformed how long the work would take and waited for the car in your reception for 1.5 hours then unable to get answer when ringing for two days!
04 September 2026
All went well
02 September 2026
Never had a problem with this Mini Centre. Staff always very helpful from reception to the advisor.
02 September 2026
Not a great experience , unwelcoming and rude receptionist and the handy man is not helpful and made me uncomfortable lurking around the car that had my child in side it!
01 September 2026
Poor communication
30 August 2026
Good professional people on front desk
30 August 2026
I booked a MOT and service. I left my car there all day and the MOT was not completed. I have no had to rebook. I would have given 1 star but Pacey has well to resolve my issues by giving me some money off and arranging a courtesy car for my MOT
30 August 2026
A few things were missed and we had to follow up
29 August 2026
Great service and competitively priced.
27 August 2026
Everything went smoothly
26 August 2026
Friendly staff, can't fault the work done.
26 August 2026
Staff super helpful
24 August 2026
Amazing customer service. Kept fully informed of progress, even arranged a lift home when dropping the car
24 August 2026
Phone lines not answered so no update on work
23 August 2026
Oil check and MOT. Pretty standard
21 August 2026
Great service
20 August 2026
You fell sort of previous standards
19 August 2026
George was fantastic Kerry was very unhelpful. Spent 20 minutes on phone until put through. The asked them to ring back. Didn'e t happen
18 August 2026
Great customer service
18 August 2026
Jeff the salesman was amazing! So helpful & supportive.
16 August 2026
Friendly efficient great service
16 August 2026
My appointment was 10.30 last Monday. My car was taken at 11.00 by a technicion. At 12.20 I was called to pay my bill to be told that there were no filters in stock and that I wouild have to return. Why was my appointment not cancelled!!!!!!
16 August 2026
Booked in for 'while you wait' which was very good and took under 2 hours.
15 August 2026
Poor customer service , no response to call me back after leaving 2-3 msgs
13 August 2026
.
13 August 2026
Good service, friendly staff
12 August 2026
Kelly and the team were amazing. Super friendly, polite and above all professional.
12 August 2026
Car was serviced quickly and the query I had regarding a fault which was found was resolved completely satisfactorily and most helpfully by my adviser
09 August 2026
All good scheduled appointment went perfect. Good value for money. Comfortable space to work from while car was being worked on
09 August 2026
I haven't yet picked up my mini, as waiting on some parts, which is why I'd also not done the survey until chased. I've can't say how the work is as haven't got car back. It's taking quite a long time to get quotes for parts, and hard to contact you.
07 August 2026
Let's have a meeting
06 August 2026
You forgot to do an MOT which is why I organised that particular date. This has never happened at Kentish Town . Also I was told I had some amber issues with car but no one told me this when I picked up car and was informed all was good.
05 August 2026
Great customer service. Kerry is very helpful
03 August 2026
Communication very poor we did all the chasing to find out about the service
30 July 2026
My advisor Kerry Sullivan is lovely and always helpful so I'll always give her full marks
30 July 2026
Service was efficient and completed in time
29 July 2026
I flagged 2 items to be specifically looked into, but was only told at the end of the day that it was not possible.
29 July 2026
Service while you wait. Arrived for 8am but noticed so did several others. Car wasn't taken through until around 9am. Car came out at 11am but then waited while 2 members of staff had a long discussion. 3 hrs plus waiting around. Shld be time slots.
27 July 2026
I was promised a loan car which was not available to me on the day
26 July 2026
Just went like clockwork
26 July 2026
Disgusting service
26 July 2026
Professional service
26 July 2026
Not Good !!!! Collected my car from a service (20th) .Drove home ,parked and didn't use the car until the following day (22nd) at which point the oil warning light came on .Had to call out BMW Assist who confirmed the lack of oil .Case No 09522048.
26 July 2026
All staff were super helpful and friendly. Both Kerry (Service department) and Ian (Bodyshop department) dealt with my vehicle. They were very efficient and went the 'extra mile' Picked up a gleaming car, after its wash!
25 July 2026
As I explained to the person who rang me from mini, we waited for the work to be done for several hours and eventually we asked why it wasn't ready. They said they had called out our name an hour ago but didn't follow up when they could see there we
25 July 2026
The map was supposed to be updated but was not done properly. Clearly not checked that it worked. No minor roads visible. Now I have to go back a 2nd time.
24 July 2026
Excellent
24 July 2026
Didn't deal with issue specifically asked them to look at during service
22 July 2026
First off, nobody got back to me after 3 weeks of trying to get some information. Then the car was booked in, but nobody checked with me and so the fault wasn't find. Sorted eventually, thanks to Kerry.
21 July 2026
All good
21 July 2026
????
20 July 2026
Good reliable
18 July 2026
I was advised that I needed at least 2 new tyres following a service and MOT. That was 10 days ago and I am still waiting for these tyres to come in. I was told it would be 1 week. No-one has even contacted me to update me. Not what I expect from yo
17 July 2026
I booked through Omar and what he said and timeing was right
14 July 2026
It took 2-3 days and I was left without a vehicle for this period
13 July 2026
your customer service rep - Kerry (or perhaps her name was Keely) was absolutely amazing. Especially on such a hot day!
12 July 2026
1. Was told twice to book in service . 2. Car booked in and told them motability car and need back by 2pm 3. Car in at 8.40am . Advised at 9am service not due and MOT only to be carried out ( due end of Sept !) More to story .. But can't add more
11 July 2026
Overall, no matter the receptionists, manager advisors are very friendly, polite and professionals.
FIND Group 1 Borehamwood.
Address
- Stirling Way, Borehamwood, Hertfordshire, WD6 2BT
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 0208 9512 620
Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford
Address
- Unit 2, Chester Road, Borehamwood, Hertfordshire, WD6 1LT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 0208 731 4200
Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford
04 October 2026
Harry Watson was very efficient and helpful and made the whole purchase a positive experience. I never felt pressured into buying extras or given the typical pushy car-salesman treatment. Friendly, straightforward and a pleasure to deal with.