OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
139 ratings and 93 comments received in the last 90 days.
12 June 2025
There were technical difficulties and Joshua Ornstein worked hard with us to resolve these
12 June 2025
Good experience. Very simple and straightforward.
08 June 2025
Jefferson couldn't have made the process any easier. Kept me in formed at every stage.
30 May 2025
The service from start to end was exceptionally i have always purchased my Minis from Borehamwood and the service this time was the best
29 May 2025
Harry was amazing. Made everything nice and straightforward.
29 May 2025
Car was ready earlier which was great and harry kept me informed at all stages. Lovely touch to have a bow on my car when I came to collect made it special.
27 May 2025
Joshua was very helpful and guided us making the whole sales process easy
23 May 2025
Very helpful and made the experience picking up my car memorable.
21 May 2025
I'm very happy with my experience ordering the car. Everything went smoothly, and I felt well taken care of throughout the process.
26 June 2025
I was kept up to date on what was happening and able to see the car check was a bonus.
24 June 2025
Same as above
23 June 2025
The lady who looked after me was great (although it was very hot in the office)
22 June 2025
It was for a recall so all was fine and given a courtesy car so no inconvenience
21 June 2025
Came in at 09.00hrs and was assured the Service and MOT would be completed by 12.00noon which is was
20 June 2025
Thay tried to sell me tyres did not need
17 June 2025
As above. Little consideration for the customer's situation. Borehamwood is significantly out of my way and the unyielding approach of the operative concerned made fpr an unpleasant experuence. Your front desk team and other staff were very pleasant
16 June 2025
always room for improvement!
16 June 2025
The team are excellent and never let me down.
15 June 2025
See above
18 June 2025
Amazing customer service